COURSE DESCRIPTION
Customer Service is the provision of services to customers before, during and after a purchase. The perception of success of such interactions is dependent in employees “who can adjust themselves to the personality of the client/customer). If you want to increase the amount of money each customer or client spends in your business, increase how often a customer/ client buys from you and generate positive words-of-mouth about your business, get this course now!
LEARNING OUTCOMES
In this course, you are going to learning:
- Active listening
- How to communicate succinctly to your clients/ customers
- How to use positive language to get your clients/ customers
- How to persuade your clients and customers to get whatever you want them to get
- How to have empathy for your clients and customers
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