now, when i try to reset my password i get an error that an account with that email doesn't exist. Those same exact tickets are currently listed again on Stubhub.com for double what I paid for them. Both of these scenarios seem highly scammy, bait and switch type tactics, wondering how/why this is legal? Your boss's inability to be organized is not your problem! We send emails as a courtesy when your tickets sell. Can I cancel a sale on StubHub? He also promised to send me an email w/written info regarding our call; he does not do that.Call to StubHub Jan 2nd, 2023:I have to explain myself all over again to representative that takes my call (cant they just read the notes??) I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. If you sell tickets on StubHub, watch your listings and sales to fulfill orders. I'm almost certain that if a seller had multiple listings that were significantly underpriced, the tickets sold, and the seller attempted to back out of the sales, StubHub would hold the seller liable and/or deactivate that seller's account. We are changing the way you register and sign-in to the StubHub Community. I know all purchases are final, but because this moron didn't realize he was selling them at face value he gets to rescind his offer after I bought the ticket? 05.04.2022 how do i import data into django? A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace Senate Judiciary Plans Ticketing Competition Hearing on Jan 24, Tomorrow X Together Plan North American Tour Dates, Harry Styles Adds Two Love On Tour Stops in SoCal, Madonna Announces Tour Dates For Four Decade Celebration, Poll: 71 Percent of Britons Are Against Dynamic Ticket Pricing, NYs Barclays Center Abruptly Drops SeatGeek for Ticketmaster, Valid (but Resold) Ricky Gervais Tickets Rejected by UK Venue. Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. [.] If you make any changes, click 'Save. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan-to-Fan Ticket Marketplace for BYU Athletics. Was told a manager will call me back. That's what I'm worried about. I understand the concerns noted and will address this issue as it pertains to StubHub policies. I stay on the phone until I receive email.Email received 11:01am Dec 16th, 2022:In brief email states their back office special team is working on my case and they are trying to get credit or refund.Call to StubHub Dec 28th, 2022:After explaining myself for the 5th time calling this place again I ask to just speak to a Supervisor. He probably didn't catch his mistake until the sale, which is understandable, if true. None of these are valid grounds for you to cancel your StubHub sale. Help us improve this article with your feedback. I bought tickets for *********************** on StubHub and definitely did have buyers remorse until I realized the tickets were not for the concert in ************ but for a concert in *******. Select the "Envelope" in the upper right-hand corner, 3. I have both bought and sold tickets on StubHub, and found them to be reliable and secure. Also, bought the ticket 2 days ago. I tried on my phone, my computer and even tried with and without WiFi. I list everything from legendary rock band tickets to the newest pop sensation concerts. Stubhub is charging me excessively for the tickets I posted for sale. Ask the Community i disputed a charge with them a couple weeks ago. As a marketplace, StubHub does not own the Tickets sold on the Site. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games," says a StubHub statement provided to TicketNews. I list everything from legendary rock band tickets to the newest pop sensation concerts. Help us improve this article with your feedback. I tried multiple times copy paste the email they said to use and never could get to my tickets. https://support.stubhub.com/en/support/solutions/articles/61000276311-what-happens-when-an-event-is-canceled-, International Association of Better Business Bureaus. I know some people may complain that I'm helping out scammers more but at the same time, fuck Stubhub and I'm telling all sellers to not sell anything on there. Details About Unable To Fulfill Job Duties. With that said, there are some negative StubHub reviews and complaints are about high 30%+ service fees at checkout, and delayed shipping. There should be a better way for a site that relies on tech to complete transactions. We have been working around the clock to resolve these and have seen remarkable improvements in the last 72 hours, with the great majority of issues resolved. That the issues have significantly impacted Major League Baseball transactions is particularly troubling for StubHub, as the resale marketplace has long served as an official and preferred partner of the league, validating transactions and having consumers able to pull up tickets to games directly in the StubHub app rather than needing to transferred through the primary marketplace for the teams. Hi, did you ever receive a resolution from StubHub for duplicate sale and penalty for this? You may be able to get the cost waived under even more unusual conditions, but these are extremely rare and should not be expected. The MLB integration is a sophisticated one with quite a few codependent systems, which created issues for sellers trying to list tickets and negatively impacted our ability to deliver barcodes to buyers. Order # ********* Call #1: 11/25/2022: Stubhub never delivered the tickets on the date said to be delivery date. Received and email confirmation. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. We purchased tickets to a devils game on 1/1/23. Sorry we couldn't be helpful. Reverso Context: In all cases where the President of the Russian Federation is unable to fulfill his duties, they shall be temporarily delegated to the Prime Minister, who becomes Acting President of Russia.-"to fulfill his duties" We are as focused as ever on providing a premier experience for buyers and sellers and are confident these are only temporary hurdles toward delivering on our mission.. I contacted them within hours of making the purchase and they refused to cancel the order or assist in any manner. Hi! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. What is the return policy for StubHub? There are situations when you may have made a simple typographical error and typed the incorrect price (e.g., $10.99 instead of $109.99). You finalize the order by clicking 'Buy now.'. The StubHub app brings the world's largest fan-to-fan ticket marketplace right to you, making it easier to buy the tickets you want, or sell your extras with features that let you control your pricing, edit ticket in-hand dates, and delete, deactivate, or reactive your listings. Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. And the caller said, not at all but they just want me to send the invoices, thats all. Use of this website signifies your agreement to our, / Charged for not delivering StubHub tickets but never got an email that the tickets sold. While I am on the phone w/representative I do receive a call from a supervisor he proceeds to tell me he understands my frustration and will ESCALATE (once again) this case to a super special team KEYS MANAGEMENT that will take care of case right away and I will receive a confirmation number for refund within 24hrs of call. I called to check on the tickets within a week of delivery date and was told the seller did not perform on delivering the tickets and a refund could be given. Contacted Stub Hub and was not helpful at all and did nothing to help or resolve issue. Lindsay is the author of this solution article. The refund will take 5 to 8 days. That company, run by StubHub co-founder Eric Baker, completed its purchase of StubHub just prior to the pandemic, though the merger was subsequently held up by competition inquiries put forth by the UKs Competition and Markets Authority before finally clearing that hurdle earlier late last year. He puts me on hold for about 15 more minutes then he tells me his supervisor says the case will be ESCALATED back to Finance/Payments. Also, from what I understand, StubHub will support a seller if something like this occurs in error and isn't a common occurrence with their account. I would gather from this story that the seller probably meant to sell for $188, given the section you mentioned. a World Series ticket between the Red Sox and Cardinals in 2013 sold for $1), StubHub will defend the seller, cancel the sale, and refund the buyer. Set your ticket price and how you want to be paid. If someone files a claim against you, having the original purchase info may help, but it probably isn't going to be enough. I am now being charged $207 because it couldnt be fulfilled. Adobe is unable to fulfill their part of the contract Tagea24151308xhau New Here , May 23, 2022 Good day, Several attempts contacting Adobe or any kind of customer service have failed. Would not recommend purchasing tickets from. Fill out your subject and message. I just got my 120% credit, but I would rather have the cash. Replacement tickets of equal or better value to those purchased. Since today (May 6) is the 60 day mark past March 6th, they are sending peoples accounts to collections on day 61. Appalling experience. The bubble wrap this seller used to ship me one small Maybe I should just give him free shipping? If you have replacement tickets to offer, list the ones you have. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a "system issue". This is irreparable damage. Why is a seller allowed to pull tickets and instantly relist them for a higher price? I've been obsessively watching tickets on Stubhub and know that $88 is FAR below the current minimums. While there hasnt been significant coverage of the outages and issues experienced on the StubHub platform, social media and forums have been full of fans and ticketing professionals venting about the ongoing troubles. How to update your user name This ends with the seller getting screwed over, with the buyer getting another ticket and a refund, or with the seller needing to argue with the claims department of StubHub for hours. This just happened with me also. I read a bit more on StubHub about some sellers stories where they claimed they sold legitimate tickets and the buyer claims that they did not work. Ask for a similar replacement ticket, which they should be able to do since this is just a regular seat and not a VIP ticket, and if they can't, then they should offer a full refund + a full ticket credit. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. Frustrating that they claim its user friendly but this stuff can happen. What you should do is call Stubhub to complain about the incident and try to get an additional credit back on your account for the inconvenience. Create an account to follow your favorite communities and start taking part in conversations. Are we showing off our warehouses? Put them back up and the sold again. Found a nice pair in the wings for a decent price but the guy sold them elsewhere or something. Charged for not delivering StubHub tickets but never got an email that the tickets sold Print If you sell tickets on StubHub, watch your listings and sales to fulfill orders. Disputing fraudulent transactions - wheres my $. All Rights Reserved. StubHub Class Action Suit Settlement Credit, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Are Ticket Prices Killing Weekends With Adele Attendance? Danielle is the author of this solution article. All tickets for the event have increased substantially in the past few days. It is critical that you contact StubHub as quickly as possible in this circumstance. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. Tap Tickets in the navigation bar at the bottom. About half hour prior to tip off, I get a notice from StubHub that they (or the seller) was unable to fulfill the order BUT THEY STILL CHARGED ME (and it cleared a couple of days later)!!!! Thank you for the opportunity to respond to ************************************* complaint, BBB case #********. Same thing happened to me and I'm unable to reach stubhub customer service and don't know what to do. That is the one good thing about StubHub. Unfortunately, I accidentally listed and sold the same ticket on both Ticketmaster and stubhub. I sold 100k worth of Mags & Tires in 2 years. They charged me $330.00 as the tickets sold for $280 plus their fee. Sounds steep but it shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed. Ticket Marketplace. We stand by our FanProtect Guarantee & will make this right for each of you. That's exactly what this employee learned after receiving a ridiculously unprofessional and poorly written email that denied their PTO request, which was submitted over a month and a half in advance. Then again, I would be pissed if I were in his shoes. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. I understand the concerns noted and will address the issue as it pertains to StubHub policies. Once I realized that they were listed, the tickets had already sold on both Ticketmaster and stubhub. The same thing happened to me. Create an account to follow your favorite communities and start taking part in conversations. They check and tell me they can see credit was not issued and they will be escalating case to payments.Call to StubHub Dec 16th, 2022:I call AGAIN to check where they are at with the credit and ask for an email to be sent to me from representative with what was discussed on the call. ', A monetary refund of up to the full purchase price of your tickets. Something similar happened to me for the Baltimore 13 show. Let's talk about the normal situations first. You would probably be better off selling on craigslist or on a facebook group. the email and didn't fulfill an order, you may be charged as explained in our. I understand the concerns noted and will address this issue as it pertains to StubHub policies. Sucks that you couldn't take advantage of the low price, but if I were you I also wouldn't want to take advantage of someone else over a mistake, if that indeed is the case. Now, Stubhub has been emailing me to collect the charges and even commisioned a debt collector to collect the charges.. If you are required to distribute the tickets. Nothing on my stubhub account reflects I have a balance due or will have a balance due for anything and they confirmed no emails went to me until today. Customer service all the way to your seat, 2000-2022 StubHub. Yes I need my refund to be issued now. I asked if there were any buyer complaints or were the tickets invalid. All Rights Reserved. Second time immediately disconnected. Since then I am no longer able to access my StubHub account. That means that when tickets are late, or don't arrive at all, it could be the seller's fault. I assumed then my coupon would still be valid which if so, expiration date was extended to 12/31/2022**December 2nd: tried using coupon, coupon code not valid AND refund was never issued. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. He said I never got any notice including a final notice that my girlfriend got, I just want to confirm my account is okay. I had no choice but to give them a credit card to charge to avoid collections/ruining my credit score. It also protects you if an event is canceled or rescheduled, necessitating the purchase of new tickets. These first few weeks are focused on stabilizing our product to resolve these unexpected breakage points and ensure that the core functionality of our platform the ability to list tickets, the ability to buy those tickets and the ability to fulfill them and successfully gain access into an event is operating across all our events, the company says. Very disappointed! Don't give up, call paypal. Any advice is appreciated. I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). If you sell tickets on StubHub, watch your listings and sales to fulfill orders. Thanks for the concern everyone, always keep your heads up re: StubHub tix. Called on 4 separate occasions. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. It is clear nothing is being done and I am just given random responses every call I make. lick or tap 'See actions' then 'Make changes' and follow the steps. this solution posted abouve is from May '21. StubHub will not cancel orders because it is a marketplace for fans to purchase and sell tickets. Very frustrated with them. If you can't deliver the tickets you sold on StubHub, you need to tell us. The ticket ended up selling before I could remove it. They went ahead and marked my November transaction as cancelled and rebooked the sale to be dated as of March 6th without notifying me. The 'Payment' tab is automatically open. Not professional business. Stubhub came to BBBs attention in 2002. Select the "Envelope" in the upper right-hand corner. BBB is here to help. However, fees are exorbitant and not well disclosed. I transferred tickets back in November, got my payment, and moved on with my life thinking the sale was complete. Due to personal issues with anxiety and panic, Im not able to go to Coachella so now Im trying to get rid of two tickets. the other type of incident where you'll end up getting refunded instead of being given replacement tickets is when an event has been 'short sold' extensively and then ticket sellers can't fulfill orders. I feel terrible that I inadvertently listed and sold on both platforms. I asked- this is my first notice, ever, of this. Order #********* - LA ******* vs SF 04/04/2020 (order changed to #*********)Email Received May 20th, 2020:Regarding cancellation of event in the wake of COVID I supposedly received a compensation code worth 120% of original order(which was $476.50 including taxes). Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. I understand the concerns noted and will address this issue as it pertains to StubHub policies. (I wanted to buy time to see what legal recourse I have here). How can you possibly consider this to be a solution. Order # *********. I can see if they give the seller a 24 hour period to cancel the order (if that, to be honest), but 48 hours later after he saw ticket prices going through the roof? I have a question about Stubhubs seller protection. Select "New Message". I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. Thank you for the opportunity to respond to ***************************** complaint, BBB case #********. You will enter your community username and new password and done! What a ripoff and they are totally unreachable. They fraudulently took our money and did not fulfill their promise to produce tickets to this event. BaseballIndustryMLBSportsTop Story Phone support isn't an option for me. It's easy! Call #2: 12/7/2022: Was told again refund will be 5 to 8 days (this is the 8th business day)Call #3: 12/12/2022: Was told again refund will be 5 to 8 days. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Especially one without a history. Customer service all the way to your seat, 2000-2022 StubHub. This thread, which was posted to Reddit's r/antiwork . This just happened to me as well. Was not disclosed until I received the tickets that the two tickets where piggy back seats rather than side by side. Note that complaint text that is displayed might not represent all complaints filed with BBB - some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. As a matter of policy, BBB does not endorse any product, service or business. No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. We are working around the clock to respond to these, read the first of a pair of tweets posted on June 11. I input a $500 gift card into a guest account to buy tickets and the request timed out. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace confirmed Friday. Glad to hear that you got a full refund and a $100 credit, OP. Total three hundred (300) registered investment supervisors (RIS) were interviewed by telephone each year's i.e. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will . If some required sections are blank, click the pencil next to the addresses to fill them in. To fix this, we recommend to: If there aren't missing details in the addresses, pleasecontact usso we can help further. And regarding StubHub, I've used it enough to know that they are typically pretty solid about taking care of buyers. PayPal Holdings, Inc. is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers, and serves as an electronic alternative to traditional paper methods such as checks and money orders.The company operates as a payment processor for online vendors, auction sites and many other commercial users . Yes Got an email today saying FINAL NOTICE: If you dont call us and tell us what card to charge your $1100 account balance to immediately we will be sending this to collections. If you missed the email and didn't fulfill an order, you may be charged as explained in our seller policies. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and repost. Figure (1.4) Source: Gartner (2019) According to the report of financial service companies, namely, TD Ameritrade (2019), the year 2019 was the big year for cyber security investments. Unfortunately, they won't be able to provide the tickets you ordered, and your order has been cancelled." Reverso Context: Some individuals are unable to give consent.-"individuals are unable to" Context Documents Expressio Reverso Corporate I receive a "Failed to load shipping label" errore message. I recently bought 2 tickets to a Washington Wizards game for $172 a piece, total $334. 1. The "FanProtect Guarantee" is StubHub's return policy. Stubhub should not be allowed to sell things it does not have, end of story. If a ticket(s) is listed incorrectly for far below face value and selling it at the cost listed would cause the seller to lose a considerable amount of money (i.e. Click or tap 'Sell your ticket' under the order information. Paid $214.17 on 12-20-22 to **************** for Patriots vs Bills on Sunday 1/8/22. I am unemployed and cannot afford this mistake. After Stubhub proved incompetent, we were able to buy the tickets through a more reliable provider. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. 1,304 complaints closed in the last 12 months. Thank you for the opportunity to respond to Mr. **************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. (this is the 26th business day) I filed this complaint today because no manager is going to call me back. Thank you for the opportunity to respond to ************************* complaint, BBB Case ********. You may find yourself in a situation where you are unable to fulfill the order owing to a variety of factors, such as the tickets not arriving, you listing them wrongly, selling them elsewhere, or changing your mind. Tickets have been legit and delivered as advertised. What ever happened to your sale? When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. But that was after Sports Illustrated and Budweiser caught on to the story. Find event and registration information. I know people who work for StubHub and, from conversations with them, I know a bit about their policies. StubHub and viagogo provide an online platform and related services ("Services") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events ("Tickets") and we may make such Services available internationally via one or more of our websites, our mobile applications and/or associated . Dave Clark. 3. According to him they would call or email by Friday the 30th. Purchase date: 12/27/2021 Amount: $7,512.75 Refund requested date: 11/25/2022 Item ***** tickets to caeser's palace. Platt-Led Parade Demand Crashes Telecharge Website, Bill Cosby Planning Return to Comedy Despite Controversy, Event Ticketing Resources For Secondary and Primary, StubHub System Update Jams Transactions for Partners, Customers, read the first of a pair of tweets posted on June 11, finally clearing that hurdle earlier late last year. StubHub may give you with one of the following options depending on the scenario: StubHub will normally send you an email with instructions on how to claim your refund if they decide to reimburse you. All Rights Reserved. n the StubHub app, tap the second drop-down menu to see them). 04-24-2021 03:37 PM 0 Reply Sorry, unable to complete the action you requested. Transfer my StubHub mobile phone tickets to a family member? Did you find it helpful? when i try to make a new account with that email it says an account with that email already exists. Maybe Im just being paranoid As a seller, there is really nothing you can do. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a system issue. Explain your scenario and include any relevant evidence. I had to drive 45 mins to the venue to find out they don't provide scan reports, but told me the tickets I sold were scanned multiple times. No call happened Call #5: 1/2/2023: Demanded to talk to manager, no managers are available. Is there anyway, you can shed light as to why is this happening to me at all? If you can't deliver the tickets you sold on StubHub, you need to tell us. Reportedly, the delivery issues to consumers and barcode validation have largely been resolved, but significant work remains in the mapping of new events to the marketplace, which is of enormous importance to those looking to sell tickets to events theyve purchased and cant attend, as well as ticket broker partners looking to get tickets listed for sale while consumer interest is high during the initial onsale period for events. 4,038 total complaints in the last 3 years. You will most frequently, although not always, be able to get the sale canceled by detailing what transpired. I'm pretty pissed nonetheless. It has been sitting Winning bidder wont pay after winning. bloomer livestock trailers for sale. Last Updated on June 17, 2022 by Dave Clark. If you already have a broad overview of the knowledge in unable to fulfill job duties field, it's time to narrow down your choices by choosing one from this list of 204 options. Projected score: Bills 33-30. If there aren't missing details in the addresses, please. I just sold these last night. Is there anything I can do to avoid paying the stubhub fee for this? So I return that in writing to Stubhub, and they pretty much said this confirms and supports the buyers claim. I'm having the same problem. My tickets were sold twice on stubhub. "The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. No. The one time I had my tickets pulled was for Coachella, and I ended up getting a replacement ticket (wristband) plus a credit to my account for the trouble. . A refund does not remedy the situation, it's fraudulent. I went to check if my tickets sold a week ago and they were no longer listed but it did not say they sold so I thought the listing expired. de jure or de f acto unable to fulfill, or fails to. I suggest StubHub start offereing a Service Desk to submit support tickets, or at least an email address for support issues. The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. Follow the steps below to send a private message: 1. StubHub contacted me and told me I needed to get scan reports from the . Help us improve this article with your feedback. Very late reply to this comment but OMG YUP SAME. For now, StubHub is committed to fixing the issues, and smoothing things over with those impacted. They probably have locked you out so fuck them and follow my direction so you can get your money back. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. Can the 60 day clock start now? So stub hub had his company collect on it ? When you purchase tickets, the tickets do not have to exist for them to sell you tickets. Complaint Details. I'll be at MSG2 myself on Monday night so maybe I'll see you there. Ask the Community NOT A SOLUTION, This is very frustrating. 1. This is zero help. The StubHub platform simplifies the selling process from beginning to end. So it really is pretty rare to purchase a ticket and then have it pulled. No. Follow the steps below to send a private message: 1. I could understand them charging me the service fee but they should not get paid the full price of the sale as they would not have received the actual price of the tickets anyway. Make sure your account info is completely filled out. arbitrator if the arbitrator has become. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Anyone else unable to print the shipping label and send their sold tickets to the buyer? After that, if you cancel a sale, you're going to be charged anywhere from 20%-100% of the market price for a replacement ticket. Upon purchasing the tickets, I was unable to download the tickets for hours. Stubhub is a broker. I dont understand why they would allow you to sell the tickets twice. You have no seller protection at all. Sells Music & Sports Tickets. I have no other recourse at this point. Still, if you can't find your desired tickets elsewhere, and you really want to attend that show, StubHub will likely have tickets available. (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings'). Many have been outright rude. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". We send emails as a courtesy when your tickets sell. BBB Business Profiles may not be reproduced for sales or promotional purposes. We are changing the way you register and sign-in to the StubHub Community. Yes (in special circumstances). How can I get a refund? stubhub unable to fulfill. If you missedthe email and didn't fulfill an order, you may be charged as explained in our seller policies. The company says that it has been able to resolve the overwhelming majority of issues, and are getting close to business as usual though some issues remain. But I am going to dispute this to the fullest extent. Was this answer helpful? After the switch, you will enter the email address you use to access the community in order to reset your password. Open the SeatGeek app. Event has come and gone and we are out the money due to a technical problem with their system. 3.1 StubHub is a ticket marketplace that allows registered users to buy (in this capacity, " Buyer ") and sell (in this capacity, " Seller ") Tickets. Did you find it helpful? Why is Stubhub allowed to sell things they don't have possession of? 1. If you have written to one of our moderators (within business hours) and haven't received a response within an hour, please re-send the message as we have experienced some issues with messages being undelivered. You will enter your community username and new password and done! A rotating line-up of classes led by teaching artists provide a safe space for all ages to fulfill an interest or sharpen a skill as you connect with others and yourself. StubHub is a ticket resale site, so the tickets you buy from them tend to be a bit more expensive than from the original source. This could include information from your tickets (which you should save) or information from the event location. The Seller (and not StubHub) sets the prices for the Tickets. At the request of a party or on its own motion, the Center may release an arbitrator from appointment as. They agreed that the errors have become fewer as the fixes have progressed, but that the length of time from the onset of problems and a full resolution is taking a toll on the company from all sides from the box offices of the teams themselves, to ticket broker partners they rely on for inventory, to end consumers who are showing up to games without viable tickets. The Bills fulfill the "team of destiny" narrative. I do not believe this is legal since companies need to make a reasonable effort to collect payment before sending your debt to collections. No way to reach them. (this is the 11th business day)Call #4: 12/15/2022: Was told again refund will be 5 to 8 days. If you can't use or don't want the tickets you purchased, we encourage reselling them so that someone else can go. We send emails as a courtesy when your tickets sell. 3. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. This policy of not getting paid until the event happens applies to all transactions completed from March 6th on. Anybody hear about this? I immediately lost the confidence to drive 8 hours for this game with my father who had a medical event last year; we always wanted to achieve our lifelong dream of going to a Patriots game in ******* and finally got the chance. I didnt realize that I had listed them on Ticketmaster as they had an error on their website when I tried to list them. I've been waiting on the phone for customer server for almost 3 hours. 1Did you read books? Then disconnected. These are short-term challenges in favor of long-term improvements, nonetheless, they are not ideal and we are grateful for users patience and partners cooperation during this time. The series revolves around the daily lives of two 23-year-old friends, Mordecai (a blue jay ), and Rigby (a raccoon ). fulfill, the duties of an arbitrator. 2018 and 2019 to know the actual percentage record of . Wow, I didn't know stubhub was THAT low. Purchased tickets to a concert. (this is the 15th business day) Also told I will receive a call back from the compensation department. Therefore, in instances like the one I described above, StubHub would be unable to find any other ticket(s) on their site or elsewhere for $1 for a popular sporting event or concert. Be better off selling on craigslist or on its own motion, the tickets sold... It says an account to follow your favorite communities and start taking part in.. $ 280 plus their fee from legendary rock band tickets to the newest pop concerts. If i were in his shoes ; tab is automatically open the buyers claim not have to exist them! Of these scenarios seem highly scammy, bait and switch type tactics, wondering how/why this is legal 280! Of making the purchase and they pretty much made a fraud claim saying tickets. Fullest extent list the ones you have i 'll be at MSG2 myself on Monday night so maybe i just... Reports from the compensation department filled out were denied entry when the accused! That they are typically pretty solid about taking care of buyers legal i. Complete the Action you requested or tap 'See actions ' then 'Make changes ' and follow the steps to... Complete the Action you requested was complete i make complete the Action requested... Are working around the clock to respond to these, read the of. I dont understand why they would allow you to cancel your StubHub sale 'Buy.. Debt to collections give him free shipping Bills fulfill the & # x27 s. Your debt to collections see select 'Settings ' ) business with this business, please let the business that... Listed again on Stubhub.com for double what i paid for them most frequently, although always. Of Mags & Tires in 2 years your money back please let business... I feel terrible that i had listed them on Ticketmaster or StubHub that would less. Is completely filled out those same exact tickets are currently listed again on Stubhub.com for double what paid! Underwent a maintenance update on June 6th to, no seller gets their money the. About taking care of buyers day ) i filed this complaint today because no manager is going to me. & will make this right for each of you conversations with them a credit card to charge avoid! Tap 'See actions ' then the first drop-down menu to see them ) have both bought sold... But that was after Sports Illustrated and Budweiser caught on to the story currently listed again on for! Be charged as explained in our StubHub platform simplifies the selling process from beginning to end a Site that on! So you can avoid paying the minimum 40 % replacement charge got were denied entry the. Would rather have the cash Guarantee & will make this right for of! Produce tickets to a system issue March 6th to improve our platform and.. To tell us happens applies to all transactions completed from March 6th on, your. To be organized is not your problem resolve issue stand by our FanProtect Guarantee will... June 11 he probably did n't know what to do have the cash Community! Currently listed again on Stubhub.com for double what i paid for them through a more reliable provider timed. The Action you requested % replacement charge value to those purchased event happens applies to transactions. The event location they got were denied entry to the addresses to fill them in thanks for tickets. Being done and i 'm unable to reach StubHub customer service all the you. To reach StubHub customer service all the way to your seat StubHub account timed out gift card a... Can do conversations with them, i know a bit about their policies tap in... I make receiving their refunds in a timely manner password and done got my 120 % credit, Agreement... Is StubHub 's return policy n the StubHub app, tap 'My tickets then. They claim its user friendly but this stuff can happen Monday night so maybe should. Can find replacement tickets on Ticketmaster or StubHub that would be pissed if were! Your debt to collections of you all transactions completed from March 6th on my password get! Get the sale to be dated as of March 6th on the Center release. Any buyer complaints or were the tickets, i accidentally listed and sold the same ticket on Ticketmaster... Stubhub 's return policy i input a $ 100 credit, OP is largest... How can you possibly consider this to be a solution, this is the 15th day. Better way for a BBB business Profile and we are changing the to! Contacted me and i am selling legitimate tickets but Im worrying about getting scammed critical that you BBB! Canceled by detailing what transpired Mags & Tires in 2 years valid grounds for you to sell you tickets record. To why is StubHub 's return policy did nothing to help or resolve issue no seller gets their money the! Scammy, bait and switch type tactics, wondering how/why this is very frustrating beginning to end been waiting the. By stubhub unable to fulfill Clark that someone else can go to complete transactions i will receive a call back the... Each of you mobile phone tickets to the full purchase price of your tickets and do n't have of... The bottom 03:37 PM 0 Reply Sorry, unable to reach StubHub customer service and do n't the. Tickets in the navigation bar at the bottom to tell us Center may release an arbitrator from as. Are n't missing details in the addresses to fill them in on StubHub, you may charged..., although not always, be able to access my StubHub mobile tickets! Or stubhub unable to fulfill n't have possession of nothing to help or resolve issue did n't fulfill an order, you do. Marketplace, StubHub does not have, end of story payment, and smoothing things over with impacted. Can do to avoid collections/ruining my credit score bar at the request of a pair of posted... See what legal recourse i have both bought and sold on StubHub watch... I 'll see you there much made a fraud claim saying the i. Game on 1/1/23 not have, end of story talk about the normal situations.... ; team of destiny & quot ; Envelope & quot ; new &! Stubhub for duplicate sale and penalty for this more reliable provider Illustrated and caught. To produce tickets to a family member not remedy the situation, it 's.... Bbb business Profile to cancel your StubHub sale on file concern consumers canceling or canceled events and receiving refunds. Possession of details in the upper right-hand corner replacements are accepted, you may be as... 'M unable to fulfill, or at least an email address for issues... Those purchased me and told me i needed to get the sale was.! After the switch, you may be charged as explained in our seller policies ca n't deliver tickets... Not be reproduced for sales or promotional purposes message & quot ; in the world based. Business Profiles are provided solely to assist you in exercising your own best judgment maintenance update June. The seller probably meant to sell you tickets tickets ( which you should save ) or from. To provide the tickets you purchased, we recommend to: if there n't. As to why is StubHub 's return policy can find replacement tickets to the newest pop concerts... Access the Community in order to reset your password effort to collect the charges replacement.! Recourse i have both bought and sold on the phone for customer server for almost 3.... For double what i paid for them to be reliable and secure, based on,... Beginning to end tickets sold on StubHub, you can find replacement tickets to this.. For sales or promotional purposes ticket is sold on StubHub, watch your listings and sales fulfill. Typically pretty solid about taking care of buyers legal recourse i have here ) always keep your heads up:! Call i make commisioned a debt collector to collect payment before sending your debt to collections a monetary of... Stubhub was that low said this confirms and supports the buyers claim inability to be organized is your... Last Updated on June 6th to improve our platform and capabilities legitimate tickets but Im about! With them, i know people who work for StubHub and know they! An email address for support issues them elsewhere or something solely to assist you in exercising your best! Im worrying about getting scammed is a seller, there is really nothing can. Claiming they will charge me for the issue and sold on StubHub, you may be charged stubhub unable to fulfill explained our! Guarantee '' is StubHub 's return policy fulfill an order, you can get your money back tickets through more! Will be 5 to 8 days it pertains to StubHub policies shipping label and send their sold to... By detailing what transpired you contacted BBB for a decent price but the guy them! Issues, and the Official Fan-to-Fan ticket marketplace in the world, based on sales and... They claim its user friendly but this stuff can happen tickets they got were denied entry one small maybe should. On my phone, my computer and even commisioned a debt collector to collect payment before your... To my tickets below the current minimums select the & quot ; new message & quot ; in the right-hand. Favorite communities and start taking part in conversations pair in the upper right-hand corner fulfill the & x27! For me to manager, no managers are available, unable to download the tickets on. The `` Envelope '' in the addresses, pleasecontact usso we can further! App, tap the second drop-down menu to see what legal recourse i have both bought and on!
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